CONTACT US
Need help with your PC? Fill out the form below or Email: RapturedGamingPCs@gmail.com
Our support team is available before and after your purchase.
SHIPPING INFORMATION
Processing Times
All PCs are tested and prepared before shipment.
- Processing time: 1–2 business days
- Carrier delivery: typically 2–5 business days
- Total expected timeline: approximately 3–7 business days
Once a package has shipped, delivery timing is controlled by the carrier.
Shipping Coverage
We currently ship only to the 48 contiguous United States.
Damaged Shipments
If your PC arrives damaged:
- Take photos of: Shipping box, Packaging, and PC damage
- Contact support before attempting repairs.
Self-repairs or modifications may affect warranty coverage and shipping claims.
Lost Packages
Once a package has been shipped, Raptured Gaming is not responsible for lost packages. Customers should contact the shipping carrier regarding delivery issues.
WARRANTY POLICY
1-Year Limited Hardware Warranty
Every PC includes a 1-year limited warranty beginning on the delivery date.
Covered:
- Hardware failures
- Defective components
Possible resolutions:
- Repair
- Replacement component
- Refund (at our discretion)
Warranty Claims
To start a claim, Email or contact us above and provide:
- Order number
- Description of the problem
- Photos or videos showing the issue
Warranty Does NOT Cover
Not covered:
- Cosmetic imperfections
- Scratches/scuffs from refurbished components
- Drops or physical damage
- Liquid damage
- Unauthorized modifications
- User-installed software issues
- Operating system reinstalls
- Included peripherals
RETURNS & REFUNDS
30-Day Return Policy
Customers may request a return within 30 days of delivery.
Before returning:
- Contact support first
- Receive return instructions
Unauthorized returns may not be accepted.
Return Shipping
Buyer is responsible for return shipping unless the issue was caused by an error from Raptured Gaming.
Non-Defective Returns
Returns for reasons such as:
- Changed mind
- No longer needed
- Accidental purchase
May be subject to:
- Up to 20% restocking fee
- Return shipping costs
Refund Processing
Once the returned PC is received and inspected, refunds are processed within 5–7 business days to the original payment method.
PRODUCT INFORMATION
Refurbished Components
Our PCs may include refurbished components selected for performance and value.
Refurbished parts may have:
- Minor scratches
- Cosmetic wear
- Small imperfections
These do not affect functionality.
Testing Process
Every system is:
- Fully assembled
- Stress tested
- Performance verified
- Checked for stability before shipment
